Items returned within 14 days from the date of receipt are eligible for a refund (Excluding sale or discounted orders). Items returned after this but before 30 days of receipt can be exchanged or credited with a voucher.

All items purchased in the sale department are ineligible for a refund and will be refunded via Gift Card or may be exchanged only (this includes the use of discount codes at checkout).

Please do not return any items after 30 days of receipt, or you may forfeit the item(s). Please refer to returns terms for further information, if you have any queries please contact our customer services on


We recommend tracked parcel services - we cannot refund/exchange items that do not arrive at our warehouse. We want to make returning items as simple as possible, please follow our two-step return process below

Step 1: Complete the required fields below, which will automatically create your returns label opposite

Step 2: Print both labels - attaching address label to the parcel, and popping the returns slip inside.

Order Number

E.G. HJ_1234

Which items would you like to return?

E.G. Light Blue Denim Jean - Mid Waist

Why are you returning the items?

E.G. Bought two sizes, returning the wrong size

Return to:

Hugz Jeans

Core Fullfillment

1-3, Orion Park,

Orion Way,